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• How are my products delivered?

  Products are shipped via FedEx or USPS and are fulfilled by Lightbulbs.com. If you have not received your order, please refer to the tracking information that was provided and contact the shipper (FedEx or USPS). For partial shipments, missing items, or wrong items  please contact Lightbulbs.com...

• How do I know which products are eligible for rebates?

  Products eligible for a rebate are indicated with an orange rebate tag on the product category page. Rebate details can also be found on the product details page. If you need further assistance, please contact our customer support team.

• How do I view my order?

  You can view an order in one of two ways: ● Refer to your order confirmation email from orders@lightbulbs.com. If you did not receive an email check your spam folder. ● Log on to your Efficiency Vermont Marketplace profile and select ‘My Orders’ in the left-hand column.

• Is my payment information safe?

  Every possible precaution to protect your payment information is taken. All payments are processed using enterprise-level encryption, safety protocols and are PCI DSS compliant.

• What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)

  If you haven’t received your order, please check the tracking information that was provided and contact the shipper (FedEx or USPS) in the event there were delivery issues. Then, please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com for inquiries suc...

• What if I received a defective product?

  Please report defective or damaged thermostats directly to the manufacturer for replacement. Please report defective or damaged light bulbs directly to lightbulbs.com. For inquiries such as partial shipments, missing items, or wrong items you may contact Lightbulbs.com M-F, 8:00am-5:00pm CST or ...

• What payment methods can I use?

  All major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express are accepted at the time of purchase.

• Why are only some products available for purchase directly through the Marketplace (“Add to Cart” available)?

  The Marketplace allows you to compare thousands of appliances and products by price and Enervee Score (energy efficiency). Many of the products without an “Add to Cart” button can be purchased from the retailers listed on the Marketplace product page. However, there are specific products such as ...

• Why must my billing and shipping address match?

  We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data.